Acesuper's Privacy Policy — Your Data Is Safe With Us

Acesuper (acesuper.ws) is a trusted online gaming platform for members in Bangladesh. We understand that when you register on our platform, you place your trust in us. Acesuper takes the protection of your privacy extremely seriously — and we're committed to honoring that trust.

This Privacy Policy explains in detail what information Acesuper collects, why we collect it, how it is stored, and who it is shared with. This policy applies to Acesuper's website, mobile app, and all digital services. By using Acesuper's services, you automatically agree to this Privacy Policy.

If any part of this policy is unclear, feel free to reach out to our support team — we're always ready to walk you through everything in Bengali.

Acesuper collects only the information genuinely needed to provide its services. Collecting unnecessary data goes against our policy. We receive information from three main sources:

We store only what you voluntarily provide at registration. In addition, activity data generated when you play games, make transactions, or contact support is logged automatically.

Acesuper uses your information only for specific, legitimate purposes. Here is the full list of how we use your data:

• Account Management: For registration, login, and identity verification.
• Financial Transactions: To process deposits and withdrawals.
• Support Services: To reference past information and resolve your issues faster.
• Security: To detect fraud, multiple accounts, and suspicious activity.
• Legal Obligations: To meet the requirements of government regulatory authorities.
• Service Improvement: To identify platform issues and improve your overall experience.
• Promotional Communications: To send you bonus and offer updates, with your consent.

We commit to never using your information beyond the purposes stated above. If you no longer wish to receive promotional messages, simply contact support at any time to withdraw your consent.

Acesuper never sells your personal information to advertisers or third parties. However, limited information may be shared with the following parties in certain circumstances:

• Payment Processors: Mobile banking providers such as Mobile Pay, Nagad, and Rocket — solely for processing transactions.
• Technology Partners: Server hosting and cybersecurity providers — solely for direct service operations.
• Legal Authorities: Under a valid court order or lawful request from law enforcement — strictly when legally required.
• Anti-Fraud System: Specialized service for detecting and preventing fraud.

Acesuper's website uses cookies to enhance your browsing experience and maintain platform security. Cookies are small data files stored on your device.

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized.
• Security Cookies: To detect fraud and bot activity.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Acesuper features.

Acesuper uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.

• 256-bit SSL/TLS Encryption: Every transaction and data exchange takes place over encrypted channels.
• Two-Factor Authentication (2FA): Optional OTP verification for an added layer of security at login.
• Firewall Protection: To prevent unauthorized access and protect against cyber threats.
• Regular Security Audits: Regular audits conducted by external expert teams.
• Data Backup: Regular backups are maintained on secure, encrypted servers.
• Restricted Access Controls: Only authorized personnel have access to specific data.

Acesuper does not retain your data longer than necessary. Each type of information has a defined retention period:

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• Support Contact: 2 years after the issue is resolved.
• Gaming History: For the duration of the active account.
• Device & Log Information: Up to 12 months.

Data is automatically and securely deleted after the designated retention period. You may also request deletion of your account data at any time — though we are legally required to retain certain information for a specified period.

As an Acesuper member, you have the following rights regarding your personal data. To exercise any of these rights, email us at support@acesuper.ws.

• Right to Know: The right to know what information Acesuper holds about you.
• Right to Correction: The right to correct inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to object to the use of your data for specific purposes.
• Right to Portability: The right to request a copy of your data.
• Right to Withdraw: The right to opt out of marketing communications.

Acesuper strictly does not collect information from or provide services to anyone under the age of 18. Age verification is mandatory during the registration process.

If a minor accidentally creates an account, it will be closed as soon as it is identified and all collected data will be permanently deleted. If a parent or guardian discovers their child is using Acesuper, please contact us at support@acesuper.ws.

For any questions, complaints, or requests regarding our Privacy Policy, contact us directly:

• Email: support@acesuper.ws
• Live Chat: Available on the website 24 hours a day, 7 days a week
• Average Response Time: Within 3 minutes (live chat)

Acesuper may update this Privacy Policy from time to time. For any significant changes, members will be notified via email or an in-platform notification.